PRIVACY POLICY
This Privacy Policy (“Policy”) was last updated on June 12, 2025.
1. INTRODUCTION
1.1. Yeldam Private Limited, is a company incorporated under the Companies Act, 2013, under the laws of India and having its registered office at Unit 1803, 18th Floor, Manjeera Trinity Corporate, Kukatpally, Hyderabad, Tirumalagiri, Telangana, India, 500072 (“Yeldam Private Limited” “We”, “Us” or “Our”). We aim to provide freshly baked snacks to individuals (“User(s)”) through our mobile application Yeldam Snacks (“Platform”). The website https://yeldam.com/snacks/ is for marketing purposes only.
1.2. Any User, or any other visitor, merely browsing the Platform shall be referred to as “You”, “Your”, “Yourself” or “User”, as the case may be, to use the Services as provided in Our Terms of Use (as defined below).
1.3. This Privacy Policy (“Policy”) outlines Our practices and policies, the kinds of information that We may collect from You when You access or use the Platform, the reasons for and methods for collection, how We use and disclose the information that We gather from You for Your use of the Platform, as well as security practices and procedures for safeguarding Your privacy in relation to the information shared with Us.
1.4. This Policy explains how We collect, use, disclose, and safeguard Your data, personal data, Sensitive Personal Data or Information (SPDI) (defined below) and Personal Information (defined below) (“collectively Information”) when You visit or access Our Platform, including but not limited to any other media form, software, services, products, media channel related or connected thereto.
1.5. You agree to be bound by the terms and conditions of this Policy by accessing and using the Platform, which will be deemed to create a legal contract between You and Us. It is recommended that You read and update Yourself with any modifications to this Policy carefully so that You understand Our policies and practices. If You do not agree with the terms of this Policy, please refrain from accessing Our Services and sharing Your Information with Us.
1.6. Unless We define a term in this Policy, all capitalized words used in this Policy have the meaning as ascribed in Our Terms of Use, accessible at [●] (“Terms of Use”), or any other agreement that You have entered into with Us.
1.7. This Policy must also be read in conjunction with and construed in accordance with the applicable laws of the country from which You access and use the Platform, including without limitation, the provisions of the Information Technology Act, 2000 of India read with other applicable rules, and Digital Personal Data Protection Act, 2023 read with other applicable rules (“DPDP Act, 2023”).
1.8. This Policy is officially recognised as an electronic contract between Yeldam Private Limited and You.
1.9. We reserve the right to amend, change or update this Policy at Our discretion. You agree to be bound by any updated policies with Your continued access and/or use of Our Platform and subsequently Our Services after any such changes have been duly notified in any form to You. Any such changes to the Policy will be notified to Your registered email address/ mobile number with Us. We recommend that You shall update Your details with Your active and correct email address with Us for smooth communication. We will not be liable in case the registered email is inactive, incorrect or not updated for any claims regarding and not limited to communication gaps, liabilities and legal claims with regards to this Policy.
1.10. Further, We do not sell Your Information, nor do We intend to do so. We do not give access to Your Information to third parties in any situation whatsoever.
2. CONSENT & NOTICE
2.1. Your usage of the features or functionalities on Our Platform implies Your acceptance to the terms and conditions outlined in the Terms of Use and this Policy. Further, by providing Your explicit consent and by availing the Services, You acknowledge that You have been duly informed about the Information being collected, the purpose for usage and processing of such Information.
2.2. By accepting the terms of this Policy, You hereby agree that Your consent is free, specific, informed, unconditional and unambiguous and is with a clear affirmative action. Your consent shall signify an agreement to the processing of Your Information for the specified purpose and be limited to such Information as is necessary for such specified purpose.
2.3. In furtherance of the above, please note that, in addition to rights available under applicable laws, You have the right to grievance redressal and the right to withdraw Your consent in the manner laid down hereunder.
2.4. You also have the option of making a complaint to the Board (as defined below) in a manner as laid down under applicable law. For the purposes of this Policy, ‘Board’ shall mean the Data Protection Board established by the Central Government in accordance with the DPDP Act, 2023 and rules made thereunder.
3. USER DECLARATIONS
3.1. You, as a User, understand and have the knowledge that Information is being collected.
3.2. You, as a User, understand and have the knowledge of the purpose for which Your Information is being collected and displayed on Our Platform.
3.3. You, as a User, understand and have the knowledge of the intended recipients of the Information.
3.4. You, as a User, understand that You have the option not to provide the data or Information sought to be collected by Us.
3.5. You, as a User, understand that You have an option (while availing Our Services or accessing the Platform or otherwise) to withdraw Your consent given earlier to Us and You understand and accept that such withdrawal of Your consent shall be sent in writing and in such an event, We shall have the right, at Our discretion, to not provide the Services for which the Information was derived/collected.
3.6. You, as a User, have read and understood this Policy and all other policies governing the usage of the Platform.
3.7. By agreeing to the terms of this Policy, You, as a User, hereby give Your explicit consent and agree to Our processing of Your Information for the purposes given herein.
4. CHOICE AVAILABLE TO YOU REGARDING COLLECTION, USE AND DISTRIBUTION OF YOUR INFORMATION
4.1. Sharing Your Information is entirely voluntary. You need not register with Us, however, if You do not register with us, You may not have access to Our Platform and the Services provided by Us.
4.2. Further, if You register with Us, and upon Your request We will remove/block Your Information from Our database. However, Your Information may remain stored in archive on Our servers even after You temporarily disable Your Account (as defined in the Terms of Use). You may lose access to Our Platform and Services pursuant to the cancellation of Your registration or upon permanent termination of Your Account.
4.3. You have the right to temporarily disable Your Account or permanently terminate Your Account at any time by raising the request to Yeldam Snacks Team through application or email to support@yeldam.com. Further, please note that the disablement of Your Account is not a withdrawal of Your consent to process and store Your Information. The Information provided by You may still be available on the Platform during the Disablement Period (as defined in the Terms of Use) until and unless You explicitly withdraw Your consent to process and store Your Information by writing to us at support@yeldam.com. In the event that You choose to permanently terminate Your Account or do not revive Your Account during the Disablement Period, You will permanently lose access to Your Account and any and all data thereof. Further, We will delete Your Account and all data relating to You or Your Account in perpetuity. However, We may retain certain information of the Users, if the same is necessary for a specified purpose or required for compliance with other applicable laws.
4.4. If We plan to use Your Information for any commercial purposes, We will notify You at the time of using your Information for any commercial purposes and allow You to opt-out of having Your Information used for those purposes.
5. WHAT INFORMATION IS, OR MAY BE, COLLECTED FROM YOU
5.1. In addition to any other data being received, collected, displayed and/ or stored by Us, We may also collect, receive, display, and/or store:
5.1.1. Anonymous data/information in standard usage logs through Our Platform’s server, including computer-identification information obtained from “cookies” sent to Your browser from a web server cookie stored on Your hard drive, an IP address assigned to the computer which You use, geographical location, the domain server through which You access Our Services, the type of computer You are using, the type of web browser You are using, the identification of the device.
5.1.2. Information that You provide to Us or display on Our Platform, including without limitation, Your email address, name, profile pictures, phone number, gender, date of birth, residential/office address, personal identification documents such as demographic details, preferences to food & beverages, eating habits, feedback on Our Services, or any data You might provide to Us for the creation of Your Account on Our Platform, and any other data provided during and/or for the provision of Services.
5.2. Information including the timing, frequency, and pattern of Your visit to Our Platform.
5.3. Information contained in or relating to any communication that You send to Us or send through Our Platform including the communication content and metadata associated with the communication.
5.4. For the sake of accuracy in providing Services on the Platform, You may additionally be asked to reveal or affirm information relating to You, which directly or indirectly, is capable of identifying You including but not limited to (“Sensitive Personal Data or Information (SPDI)”) credentials for use of Our Platform, GST registration number, Corporate Identification Number, if applicable, or any other information We may require etc. Yeldam Private Limited promises to protect the Information You supply while adhering to reasonable security policies and procedures and any relevant privacy laws.
5.5. Information which shall voluntarily be shared by You, in any format whereby such data/information shall be deemed to ascertain an individual’s identity, or can be reasonably ascertained, from the data/information or opinion including, but not limited to, when You visit the Platform and conduct any such activity whereby You shall be required to share such data/information regardless of whether the data/information provided is true or not (“Personal Information”). Further, Personal Information shall include, without limitation, information such as individual name, email address, mobile number, contact details, residential address, demographic details, etc. In the event that You do not consent to share Your Personal Information with Us, then You shall be freely allowed to do so, but it may prevent Us from providing complete and full access and/or use of the Platform and the Services thereof.
5.6. For efficient provision of Services, We also collect data/information that does not exclusively identify You but is related to You nonetheless, such as, data about Your interests, Your usage of Our Platform, etc. (“Non-Personal Information”).
5.7. You may create and register Your Account on Our Platform using Your mobile number. We shall store Your credentials, on Our Platform and/ or in a third-party cloud storage, or back-end cloud storage, in a secured environment.
5.8. If any Person (as defined below) or a User has referred any of Our Services to You, You are prompted to provide Us with the referral code upon Your registration with Us, and You also have the option of providing Us with such referral code, if You choose to do so. However, if You do not provide Us with the aforementioned referral code, it will not in any manner whatsoever impact how You interact and access Our Platform or avail Our Services.
5.9. For the purpose of this Policy and the Terms of Use, and any other agreement You may enter into with Yeldam Private Limited, ‘Person’ shall mean and include any individual, Hindu undivided family, company, firm, an association of persons, body of individuals, local authority, or every artificial juridical person (not falling within any of the above-mentioned).
5.10. Further, We may collect Information received by Us from various other sources, including, without limitation, public domain, joint marketing partners, data/information from when You login to social media platforms, or from other third parties, such as the Income Tax Department, Ministry of Corporate Affairs, etc.
6. WE MAY ALSO COLLECT THE FOLLOWING INFORMATION
6.1. About the pages on the Platform that You visit / access;
6.2. The links You click on Our Platform;
6.3. The number of times You access Our Platform;
6.4. Information pertaining to all transactions on the Platform;
6.5. The date and time You access Our Platform;
6.6. The Platform address, if any, that linked You to Our Platform;
6.7. The type, model of the mobile device and relevant system information;
6.8. Access to the camera of Your electronic device and location of such device;
6.9. Any other information that may be required by Us to provide Our Services.
7. USE OF INFORMATION
7.1. You agree, acknowledge and expressly consent Our use of the Information We collect in the manner (including but not limited to) as follows:
7.1.1. Ensuring the Services are presented in the most efficient manner for Your use;
7.1.2. Provide, operate, and maintain Our Services;
7.1.3. Administration of Our Platform and business;
7.1.4. Improve, personalize, and expand Our Services;
7.1.5. Understand and analyse how You use Our Services;
7.1.6. Develop new products, services, features, and functionality;
7.1.7. Communicate with You for customer service, or to provide You with updates and other Information relating to the Service, and for marketing and promotional purposes;
7.1.8. Send You non-marketing commercial communications;
7.1.9. Send You email notifications that You have specifically requested;
7.1.10. Process Your transactions;
7.1.11. Marketing and promotion of Our Services and the Platform;
7.1.12. Send You text messages and push notifications;
7.1.13. Find and prevent fraud;
7.1.14. For compliance purposes, including enforcing Our Terms of Use, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency;
7.1.15. Deal with enquiries and complaints made by or about You relating to Our Platform;
7.1.16. Verify compliance with the terms and conditions governing the use of Our Platform.
7.1.17. Verify one-time passwords sent to You via any means.
7.1.18. Contact on their snack feedback, account deactivation request, termination of account, account deletion, raised through application support.
7.2. In light of the aforementioned, You acknowledge and agree that You have the knowledge that the Your Information is being collected. Further, You acknowledge and agree that You have knowledge for the purpose of collection of the Information and its usage thereof, including without limitations, the above-mentioned methods of using the Information.
7.3. If You post information on Our Platform on behalf of any other person and/ or relating to any other User of Our Platform, You do so at Your own risk. By doing so, You consent to their use of such information including transmitting it to others on Our Platform. Please be aware that We cannot control the actions of other users of the Platform with whom You may choose to share data.
7.4. Yeldam Private Limited adheres to this Policy while using the Information You supply. If You give Us any Information for a particular reason, We will use it in connection with and limited to such particular reason. For instance, if You email Us any issue, we will use the Information (i.e., Your email address) to get back to You and see if we can fix Your concern.
7.5. In some cases, We may also have a legal obligation to collect certain additional Information from You or may otherwise need such additional Information to protect Your vital interests or those of another Person.
7.6. If We ask You to provide additional Information to comply with a legal requirement or to perform a contract with You, We will make this clear at the relevant time and advise You whether the provision of such Information is mandatory or not (as well as of the possible consequences if You do not provide such Information).
8. DISCLOSURE OF COLLECTED INFORMATION
8.1. We hereby represent that, We do not sell or involve Ourselves in businesses related to selling any Information. The exceptions are listed as follows:
8.2. Business Transfers: Your Information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which data/information is transferred to one or more third parties as one of Our business assets.
8.3. Service Requirements: The employees, business associates and any other third parties shall be provided information as provided by You for the fulfilment of the Services. We may use the data/information as provide by You internally, for the purposes of Our internal training, data analytics, research, analysis, to troubleshoot, to identify trends, usage, activity patterns and areas for integration and improvement of Services and other business-related purposes, subject to not directly disclosing any of Your Information.
8.4. Requirement under applicable law: The Information may be disclosed to any Person, if such disclosure is required for a lawful purpose connected with a function or activity of Platform. This may include but is not limited to (i) satisfying any applicable law, regulation, legal process, or governmental request; (ii) enforcing this Policy, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to Your requests; or (v) protect Our rights, property or safety of Our users and the public. Information may be disclosed, where the disclosure is necessary for compliance of a legal obligation under applicable law.
9. GENERALLY, WE USE ANONYMOUS TRAFFIC INFORMATION TO
9.1. Remind Us of who You are in order to deliver to You a better and more personalized Service;
9.2. Recognize Your access privileges to Our Platform;
9.3. Track the data/information You enter on Our Platform for some of Our promotions;
9.4. Help diagnose problems with Our server;
9.5. Administer Our Platform;
9.6. Track Your session so that We can understand better how people use Our Platform.
9.7. Track and identify challenges on troubleshooting and fixing such issues.
10. WHERE WE STORE AND HOW WE PROTECT YOUR PERSONAL INFORMATION
10.1. We store Information in the United States of America. We may store and process Your Information on a server located outside the country where You live. The Information You provide, subject to disclosure in accordance with this Policy, shall be maintained in a safe and secure manner. Please do not hesitate to contact Us at support@yeldam.com if You have any questions related to the storage of Your Information.
11. SECURITY
11.1. We aim to protect Your Information against unauthorised access, unlawful alteration, disclosure, or destruction. Similarly, when You register and/or create Your Account on Our Platform, We store Your credentials, on Our Platform and/ or in a third-party cloud storage, or back-end cloud storage, in a secured environment. Additionally, We do not ask or store any passwords of the Users. We also aim to maintain its security, integrity, and privacy. To protect data and to aid in preventing unauthorised access, We put in place the necessary physical, electronic, and managerial safeguards in addition to safeguards as laid down under applicable laws. As no method of data transmission or protection is 100% safe, We cannot guarantee perfect security. Additionally, We are not liable for any security lapses or the deeds of any Third Parties who obtain Your Information, due to uncontrollable internal and external factors.
11.2. Password protection is a crucial component for the security of Your Information. You must take care not to reveal Your Account login information to any other parties or third parties and must keep Your login information, including Your password and one-time-passwords (OTPs) private. You are ultimately in charge of protecting the confidentiality of Your Account login details and OTPs, even though We will use our best efforts to ensure the highest level of security for Your information. If You suspect that someone else knows Your password, OTPs or You discover unauthorised use of Your Account, or You become aware of any other security lapses, kindly let Us know right away. You may connect with Us at support@yeldam.com for any such security lapses.
11.3. We restrict access to Information to those: (i) Third parties who We need to fulfil their obligations under this Policy, the Terms of Use and any other agreements concluded with Us; (ii) who have received the necessary and ongoing training on how to process, handle, and care for Information; (iii) who store and/ or process the Information in an encrypted format; and (iv) who are subject to confidentiality obligations as required by applicable law. We take measures to make sure that organisations who have access to the Information are trustworthy, capable, regularly trained, and We further ensure that these organisations adopt reasonable security safeguards as per applicable laws. All Our rules and practices match the applicable guidelines issued and in line with the control, and adulteration of data as well as operational, managerial and technical procedures.
11.4. We cannot guarantee security in transfers and transactions of Your Information to Us through the means of the internet. We suggest that You shall ensure to take adequate safety practices to protect Your Information, as transfer of information on and through the internet is not fully secured. Any unauthorized use of Your Information, or any suspicious activity on Your account is not Our responsibility and cannot be held against Us. By utilizing Our Platform, You acknowledge and accept that We are not responsible for any disclosure of Your Information caused by transmission mistakes or unauthorized acts of third parties.
11.5. We retain Your Information until it is no longer necessary to fulfil the purpose it is being used for, or as required by applicable law (for example, to provide You with a service which You have requested or to comply with applicable legal, tax, or accounting requirements), or until you specifically withdraw Your consent, or ask Us to delete such Information. After completion of the purpose for processing Your Information and / or in circumstance when We do not require to process Your Information, We will either delete, aggregate such Information, or anonymize it (so that it can no longer be associated with or identify a user, in which case Yeldam Private Limited can further process the data) or, if this is not possible (for example, because Your Information has been stored in backup archives), then We will securely store Your Information and isolate it from any further processing until deletion is possible. Further, We also consider the extent, nature and sensitivity of the Information and our legal obligations with respect to the data.
11.6. We conduct internal testing and audits of Our privacy precautions on a periodic basis.
12. POLICY FOR CHILDREN
12.1. We do not knowingly solicit Information from or provide Services to children under the age of eighteen (18) or persons with any disability. We do not undertake processing of Information that is detrimental to the well-being of the children, nor do We undertake tracking or behavioural monitoring of children or targeted advertising directed at children.
12.2. If You are a parent or guardian and have become aware of any data that Your child has provided and We have collected from children under age eighteen (18) years, please contact Us using the contact information provided below and We will take appropriate action for deletion of such Information
13. EXCLUSIONS
13.1. We reserve the right to terminate accounts of minors, as understood pursuant to the laws of Your jurisdiction (“Minor”), who are using Our Services, if We believe that the environment around Our Platform is not safe for a Minor, at Our discretion. Please do not submit any Information through the Services and/ or Our Platform if You are a Minor, as You will not be allowed to utilise the Services or the Platform, as the case may be. Please get in touch with Us if You think a minor may have provided Us with Information through the Services, and We will do Our best to remove that data from Our records.
13.2. Any Information that We collect other than the Information collected through the Services is not covered by this Policy. Any Unsolicited Information (as defined below) that You send to Us by any unauthorised method, is not covered by this Policy. This includes, but is not limited to, any data submitted informally (“Unsolicited Information”) or posted in any public parts of the Platform. All Unsolicited Information will be regarded as non-confidential, and We may be allowed to distribute, disclose, and utilise it without any restriction or credit.
13.3. Further, in the below circumstances, We may process Your data in accordance with the DPDP Act, 2023, and any rules notified and for a lawful purpose, however, We will not require Your consent for the same (even if the same has been already obtained from You):
13.3.1. If the processing of Information is for the purpose mentioned in this Policy or Terms of Use, for which You have voluntarily provided the Information to Yeldam Private Limited, and in respect of such data You have not indicated to Us that You do not consent to the use of Your Information;
13.3.2. If the processing of Information is for responding to a medical emergency involving threat or immediate threat to Your life or any other individual;
13.3.3. If the processing of the Information is to provide medical treatment or health services, or to ensure the safety of, or provide assistance or services to You or any other individual during an epidemic, outbreak of disease, any other threat to public health, any disaster, or any breakdown of public order;
13.3.4. When We process and/or disclose the Information in special circumstances such as compliance with subpoenas, court orders, requests/orders from legal authorities or law enforcement agencies requiring such disclosure;
13.4. Pursuant to Section 17 of the DPDP Act, 2023, Chapter II (except Section 8(1) and 8(5)], Chapter III, and Section 16 of the DPDP Act, 2023 shall not be applicable in the below circumstances, and Yeldam Private Limited is well-within its right to process and/ or disclose such Information:
13.4.1. If the processing of Information is necessary for enforcing any legal right or claim;
13.4.2. If the Information is processed in the interest of prevention, detection, investigation or prosecution of any offence or contravention of any law for the time being in force in India;
13.4.3. When We process Information of any Person not situated within the territory of India, pursuant to a contract entered by Us with any Person situated outside the territory of India;
13.4.4. When the processing of Information is necessary for a scheme of compromise or arrangement or merger or amalgamation of two or more companies or a reconstruction by way of demerger or otherwise of a company, or transfer of undertaking of one or more company to another company, or involving division of one or more companies, approved by a court or tribunal or other authority competent to do so by any law for the time being in force;
13.4.5. When the processing is for the purpose of ascertaining the financial information and assets and liabilities of any Person who has defaulted in payment due on account of a loan or advance taken from a financial institution, subject to such processing being in accordance with the provisions regarding disclosure of information or data in any other law for the time being in force.
14. LINK TO THIRD PARTIES
14.1. It is expressly stated that this Policy covers only Our Services provided through the Platform. Our Services may link to other Third-Party websites or mobile applications (the “Third-Party Applications”) that are not under Our control or operation. Such websites and Third-Party Applications are not covered by this Policy. The privacy policies of any Third-Party Applications are not Our responsibility, and You shall be independently responsible for reading and updating Yourself with the terms and condition and privacy policy of such Third-Party platforms.
14.2. There may be links on the Platform to other programmes or websites. You accept and recognise that these applications and websites, with the exception of other platforms owned by Us, are run / operated by Third Parties and are not under Our control, affiliated with, or associated with Us unless clearly stated. As a result, We have no control over the privacy practises or policies of the software and websites that can be accessed via links from this Platform. You should get in touch with the organisations in charge of those websites directly if You have any questions about the privacy practises and policies of those Third-Party platforms.
15. AMENDING OR UPDATING USER INFORMATION
15.1. You have the right to request access to the Information which We have about You for the purposes of correction, completion or updating the Information. Even though there may be some exceptions, We shall grant access to the Information in compliance with the relevant legislation. Additionally, We will make a good-faith effort to accurately capture the data You give Us, including any modifications.
15.2. You have the right to review, modify, provide complete data and update the Information which We have on file about You. You have the right to ask Us to remove any of Your Information that We have on file about You whether or not such Information is unreliable, irrelevant, or processed unlawfully in light of any applicable laws. Your ability to inspect, correct, and delete Your Information is also governed by any statutory retention obligations as well as any applicable legislation.
16. COOKIES & CACHE
16.1. Cookie Data Usage and Storage: We use cookies and other tracking technologies. ‘Cookie’ is a packet of information stored on a browser by a server so it can be later read back. Similarly, when You return to the website or application or access it through another website, they recognise these cookies and therefore the device You are accessing Our Platform from. Cookies are used to store User preferences, their experiences of the Platform, so as to help Us understand the nature of usage of the services and generally improve Our services to You. Some cookies and other technologies may serve to recall Information previously indicated by a User. Most browsers allow You to control cookies, including whether or not to accept them and how to remove them.
16.2. You may set most browsers to notify You if You receive a cookie, or You may choose to block cookies with Your browser, however, please note that if You choose to erase or block Your cookies, You will need to re-authenticate using Your registered mobile number and a one-time verification code sent to that mobile number to gain access to the Platform.
16.2. Cache Data Storage: To enhance your experience and improve the performance of our services, We may store temporary data, also known as “cache data,” on Your electronic device. This data helps to reduce loading times, remember your preferences, and provide faster access to frequently used features. The cache data we store may include, but is not limited to, session information, settings, or portions of frequently accessed content.
16.2. How We Use Cache Data:
16.4.1. Performance Improvement: Cache data is used to speed up the loading times and enhance the overall user experience.
16.4.2. Session Management: We use cached data to remember Your preferences, login credentials (if applicable), and other session-specific information.
16.4.3. Service Continuity: Cached data helps ensure that certain features of Our Services continue to work efficiently without requiring repeated data loading.
16.4.4. User Control: You can control or clear cached data through the settings of Your electronic device or browser at any time. Please note that clearing cache data may affect Your experience by requiring re-login or resetting certain preferences.
16.4.5. Data Security: Cache data is stored locally on Your electronic device and is not shared with third parties. While we take measures to secure the data We store, We recommend that you regularly clear your cache to maintain the privacy and security of Your personal information.
16.5 Our use of Cookies, Cache, any data stored on the Platform and other tracking technologies allows Us to improve Our Platform and Your experience with the Platform.
17. RIGHTS OF USERS
17.1. You fully accept and agree that Your Information may be processed in India (or any other local or foreign jurisdiction as per Our requirements) if You are using Our Services. Laws governing privacy and data security may differ from or be less strict than those in force in Your jurisdiction. You hereby give Your explicit approval for this Policy to be followed in the processing of Your Information.
17.2. We value openness and are dedicated to upholding all Our User’s privacy rights. Each User of Our Services has the following rights:
17.2.1. The Right to Access: You have the right to request copies and/or obtain access of Your Information to the extent as laid down below from Yeldam Private Limited:
a) A summary of the Information which is being processed by Yeldam Private Limited and the processing activities undertaken by Yeldam Private Limited with respect to such Information;
b) The identities of all other data fiduciaries (as defined under applicable laws) and data processors (as defined under applicable laws) with whom the Information has been shared by Yeldam Private Limited, along with a description of the Information so shared; and
c) Any other information related to Your personal data and its processing, as prescribed under applicable laws.
17.2.2. However, We will not be obligated or required to share data contained in clause (b) or clause (c) of sub-clause 17.2.1, where such sharing is pursuant to a request made in writing by such other data fiduciary (as defined under applicable laws) for the purpose of prevention or detection or investigation of offences or cyber incidents, or for prosecution or punishment of offences.
17.2.3. The Right to Rectification: In the event of any inaccurate or incomplete Information, You have the right to rectification, completion, or updating of the Information, as the case may be.
17.2.4. The Right to Erasure: Subject to certain conditions or for compliance with any law for the time being in force, upon Your request, We shall erase any Information as provided by You.
17.2.5. The Right to Withdraw: You have the right to withdraw Your consent to processing of Your data at any time. Please be advised that the same may result in the restriction of the complete Services and access to Our Platform.
17.2.6. The Right to Notification: You have the right to be notified regarding any rectification or erasure of Information or restriction of processing unless this proves impossible or involves disproportionate effort.
17.2.7. The Right to Opt-in: You have the right to give explicit consent for the processing of Your Information or the right to withdraw Your consent at any time.
17.2.8. The Right to Nominate: You have the right to nominate, any other individual, who shall, in the event of Your death or incapacity, exercise Your rights in accordance with the law.
17.2.9. The Right to Grievance Redressal: You shall have the right to have readily available means of grievance redressal provided by Yeldam Private Limited regarding the performance of Our obligations in relation to the Information or the exercise of Your rights under applicable law.
17.3. If You choose to exercise any of the above rights, We will respond within seven (7) days. Please send any requests to support@yeldam.com.
17.4. You are recognized to exercise Your rights as per the applicable law of Your respective jurisdiction.
17.5. The aforesaid rights are exercisable upon sending an intimation to the grievance officer specified below.
18. DISCLAIMER
18.1. We shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the account and / omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.
18.2. You expressly understand and agree that the use of the Services is at Your sole risk. We shall under no circumstances be responsible or liable for any information leak, data loss, data theft, data corruption or the illegal or wrongful usage of any data stored on our servers or third-party servers and/or data available on either of our Platform(s), as the case may be.
19. GRIEVANCE REDRESSAL
19.1. In accordance with the Information Technology Act, 2000 read with the rules made thereunder and the DPDP Act, 2023 read with rules made thereunder, and in accordance with the applicable laws of the country from which You access and use the Platform, the name and contact details of the Grievance Officer are provided below:
Name: Mr. Abilash Perumandla Email: support@yeldam.com
19.2. If You have any grievance, then You may intimate the same to the above e-mail address in the manner explained below:
19.2.1. Sending a request in writing or through email signed with electronic signature identifying the grievance.
19.2.2. Your contact information like address, telephone number, email address, etc. where You can be contacted.
20. CONTACT US
20.1. If You have any questions about this Policy, You can contact Us:
20.1.1. By visiting this page on Our website: https://yeldam.com/snacks/; or
20.1.2. By sending Us an email: support@yeldam.com