& Delivered to Your Doorstep
Made Easy
Fast Delivery
Yeldam Instore Quick Bites
Freshly made sandwiches, burgers, focaccia and everyday favourites, ready when you are.
1-7 Day Delivery
Yeldam Snacks
Delicious cookies and crackers made with wholesome ingredients for every snack craving.
Return & Refund Policy
1. APPLICABILITY
1.1. This Return & Refund Policy (“Policy”) sets out the terms applicable to the return and refund of Products and Orders placed through this Platform. We recommend that You read this Policy carefully so that You understand the terms applicable to the cancellation, return and refund of Your orders.
1.2. For the purposes of this Policy, “Yeldam”, “We”, “Us” or “Our” refers to Yeldam Private Limited, and “You” or “Your” refers to the customer placing an order for products through this website (“Platform”).
1.3. For the purposes of this Policy, “Order” means any order placed by You through the Platform for the purchase of one or more Products, and “Products” means any products offered for sale by Yeldam through the Platform.
1.4. Yeldam shall comply with all mandatory requirements under applicable laws; however, to the extent permitted under applicable law, the terms of this Policy shall govern all cancellations, returns and refunds.
2. CANCELLATION OF ORDERS
2.1. Orders placed through the Platform cannot be cancelled by You once the Order has been successfully placed and confirmed by Yeldam.
2.2. If You cancel an Order after placing it, Yeldam shall be entitled to retain the full Order amount, paid or payable by You, as a breach of contractual terms and as compensation for the costs, losses and expenses incurred by Yeldam in processing the Order. In case of a prepaid Order, Yeldam may withhold the applicable amount from any refund otherwise payable to You.
2.3. Notwithstanding the foregoing, Yeldam may, at its sole discretion, cancel an Order in circumstances including, without limitation, where the Product is unavailable, there is an error in the price or Product information, the Order cannot be fulfilled due to operational or logistical reasons, or where Yeldam reasonably suspects fraudulent or unauthorised activity in relation to the Order. In the event an Order is cancelled by Yeldam, any refund, where applicable, shall be processed in accordance with this Policy and applicable laws.
3. RETURNS AND REFUNDS
3.1. Our Products are generally non-returnable and non-refundable. A return or a refund will be accepted only if the Product delivered is:
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Damaged.
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Different from the product ordered. However, minor or reasonable differences in packaging, colour, appearance, labelling, design or other visual characteristics shall not be considered a difference for the purposes of this Policy.
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Expired as on the date of delivery of the Order.
3.2. For the sake of clarity, returns and refund shall not be accepted for change of mind, incorrect Orders placed by You, or any issue caused by improper storage, handling or use of the Product after delivery.
3.3. Yeldam shall review each request and, based on the nature of the issue and the information provided, determine whether the Product is eligible for a return and/or a refund and, where applicable, whether a return or refund will be provided. The remedy offered by Yeldam shall be final for that particular request, subject to applicable law. A refund or a return will be provided only where Yeldam is able to reasonably determine that the Product is eligible for a refund or return under this Policy.
4. PROCESS
4.1. To request a return or refund, You must email us at support@yeldam.com within three (03) days of delivery, with the following details:
a. Order number.
b. Product details.
c. Reason for the request.
d. Clear photographs and/or videos of the Product and its packaging.
4.2. We may ask You to provide additional information, photographs, videos or other evidence reasonably required to verify the issue. Yeldam will review the request and determine whether the Product is eligible for a return or refund.
4.3. Yeldam may, at its sole discretion, arrange for the eligible Product to be collected from the delivery address specified in the relevant Order. For the refund, Yeldam will refund the amount actually paid by You for the affected Product within seven (07) to fourteen (14) business days. The refund will be made to the original payment method, unless otherwise required under applicable law.
4.4. The time taken for the refund to reflect in Your account may depend on the processing timelines of Your bank, payment service provider or other applicable payment processor and will generally take seven (07) to fourteen (14) business days.
5. FOR FURTHER ASSISTANCE
If You have any questions or concerns regarding the cancellation, return or refund of Your order, please feel free to contact us at support@yeldam.com.
